Legal

Privacy Policy

Effective 19 May 2026 · Range AI, Toowoomba, Queensland, Australia · [email protected]

This policy applies to Range AI and every Range AI application and connector — the customer portal, the hosted assistant endpoint, and each service integration — as well as to visitors of this website. It is written to cover all services you may connect (for example Google / Gmail, Microsoft 365, Xero, Calendly, HubSpot, Stripe), so the same policy governs each of them.

What Range AI does

Range AI lets you connect your own third-party accounts so an AI assistant can carry out tasks you ask it to perform against those accounts. You authorise each connection yourself, in your browser, through that provider's standard OAuth permission screen. Range AI never sees or stores your provider passwords.

What we access, and why

• Only the specific permissions (scopes) you approve for each connected service, and only to perform actions you initiate or schedule.
• Connection metadata (which services are connected, account identifiers such as a mailbox address or organisation id) to operate the integration.
• An audit record of actions taken on your behalf.

We do not sell the data from your connected services, use it for advertising, or use it to train machine-learning models. This promise covers the data Range AI accesses through the accounts you connect. This website separately uses one advertising-measurement tool for site visitors only, described plainly under "Advertising measurement" below; it has no access to your connected-service data.

Google user data — Limited Use

The same Limited Use principle applies equivalently to data obtained through Microsoft, Xero, Calendly and any other connected provider: it is used solely to deliver the features you connected it for.

Advertising measurement (Meta Pixel)

This website uses one tracking tool, and one only: the Meta (Facebook) Pixel. We use it for a single purpose — to measure and improve Range AI's own Facebook and Instagram advertising. In plain terms, that means seeing which of our ads led someone to enquire or book a call, and showing our ads to people who have already visited this site.

That is the only tracking on this site. We do not run any other analytics or advertising trackers. We do not sell or share this data, we do not use it to build profiles for anyone else, and — as stated above — it has no access to the data in any account you connect to Range AI. The pixel runs by default; you can opt out by turning off ad personalisation in your Meta account settings and using your browser's privacy controls. The whole site, including booking a call, works fully regardless. The embedded Calendly scheduler is provided by Calendly and is subject to Calendly's own privacy policy.

Storage and security

Provider access tokens are stored encrypted at rest, scoped to your account, and are never returned through the API or exposed to the assistant — actions are performed through them, the tokens themselves are never handed out. Access is restricted and audited.

Retention and deletion

Disconnecting a service revokes Range AI's stored token for it. You can request deletion of your account and associated data at any time by emailing [email protected]; you can also revoke access directly from the provider (e.g. your Google or Microsoft account security settings).

Sharing

We do not sell personal information. Data is processed only by Range AI and the infrastructure providers needed to run the service, under confidentiality obligations, and is disclosed otherwise only where required by law.

Changes

We may update this policy; the effective date above will change and, for material changes, we will take reasonable steps to notify connected customers.

Questions about this policy or your data: [email protected] · 0468 920 484. See also our Terms of Service.

Range AI is a registered business of Thomas Lynch · ABN 27 193 613 523 · Toowoomba, QLD.